Contact Us
Got a question about a review, spotted something that needs updating, or just want to flag your own experience with one of the crypto casinos we cover? This page explains the best way to reach us and what we can (and can't) help with.
How to reach the Online Crypto Casinos team
The quickest way to contact us is by email at [email protected]. We read every message personally and aim to respond within a couple of business days, though it can occasionally take longer during busy periods.
To help us answer faster, it's useful to include:
- The name of the casino or page your message relates to
- A short description of the issue or question
- Screenshots, if you're reporting something like an outdated bonus term or a broken link
What we can help with
Online Crypto Casinos is an independent review and comparison site covering crypto casinos available to US players. We're not a casino, a payment processor, or a customer support line for any of the operators listed on this site — including BetPanda, CoinPoker Casino, Cryptorino, CasinoPunkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave. That means account issues, deposits, withdrawals, bonus disputes, and identity verification problems have to be handled directly with the casino in question, usually through its own live chat or support email.
Where we can genuinely help is with:
- Corrections to bonus terms, wagering requirements, licensing details, or coin support listed in our reviews
- General questions about how we assess and rank crypto casinos
- Feedback on a casino's payout speed, game selection, or overall experience, which helps us keep listings accurate
- Suggestions for topics or coins you'd like to see covered in more depth
- Press, partnership, or general business enquiries
Why we don't offer personal financial or legal advice
Crypto gambling sits at the intersection of two areas we take seriously: gambling risk and crypto tax rules. We can explain, in general terms, how something like wagering requirements or on-chain withdrawals typically work, but we can't tell you whether a specific bet is a good idea for your situation, or how your winnings should be reported to the IRS. For anything tax-related, a licensed tax professional is the right person to ask — this applies to gambling winnings and to crypto gains alike, since both can carry tax obligations in the US.
Similarly, we don't advise on how to work around a casino's identity checks, state restrictions, or geoblocking. If a site lists your state as restricted or asks for verification you're not comfortable providing, the honest options are to contact that casino directly or choose a different operator — not to find a workaround.
Questions about legality and eligibility
We often hear from readers unsure whether it's actually legal to play at an offshore crypto casino from the US. We can point you to our general explanations of the offshore, unregulated status these sites operate under, but we can't give a definitive legal opinion for your specific state — gambling law varies a lot state by state, and it's worth checking your own state's current rules before you deposit anywhere. If you're weighing up an operator with a rougher reputation elsewhere, our non-GamStop casino coverage and other reviews are a good starting point, but they're informational, not legal advice.
If gambling has stopped feeling fun
If you or someone you know is struggling to control their gambling, that's a conversation worth having sooner rather than later. The National Problem Gambling Helpline, 1-800-GAMBLER, is free and confidential. Our Responsible Gambling page has more on the tools available, and it's worth remembering that offshore crypto casinos generally don't offer the same self-exclusion and player-protection tools as US state-regulated operators — so it's worth building your own limits in from the start.
Learn more about how we work
If you'd like more background on who writes and maintains this site, our About Us page covers that, and our Terms and Conditions set out the rules for using superballix.com. All content on this site is intended for adults of legal gambling age in their jurisdiction — 18+ or 21+ depending on the state and operator — and nothing here is aimed at, or should be accessed by, anyone under that age.
We appreciate every message, whether it's a correction, a compliment, or a hard question about a bonus that didn't add up. Reader feedback is a big part of how we keep this site useful, so don't hesitate to write in.